REFUND POLICY
At One Yoga, we are committed to providing a welcoming and supportive environment for your yoga practice. Due to the nature of our offerings and our limited class capacity, all purchases are strictly non-refundable. Packages and memberships are non-transferable unless explicitly stated (e.g. shared packages).
Please note the following:
Missed Classes:
We are unable to offer refunds, credits, or make-up sessions for any missed classes.
Cancellations:
Refunds are not available for late cancellations or no-shows. Please ensure you cancel your booking within the required timeframe to avoid forfeiting your class.
Class Packages & Memberships:
All packages and memberships must be used within their validity period. Expired packages may be extended for a fee of 500 THB per additional week. Extension requests must be made in person or by contacting the studio.
Shared Packages:
Only designated shared packages may be used by more than one person, and each user must first be registered under the package through our booking system. All other purchases, including individual packages and memberships, are valid for use by the purchaser only and may not be shared or transferred.
Early Termination:
We do not provide refunds or partial credits for unused portions of packages, memberships, or courses if you decide to stop attending before the end of the term.
By purchasing a class, package, or membership, you acknowledge and agree to this policy. We thank you for your understanding and support, which allows us to maintain suitable class sizes and provide the best possible experience for our community.
CANCELLATION POLICY
Due to the nature of our offerings and limited class capacity, we maintain the cancellation policy below to ensure fairness for all students.
Class Reservations:
We encourage you to book in advance. Reservations can be managed through our booking system.
Class Cancellation Window:
Class cancellations must be made at least 1 hour before class start time to avoid penalties.
Late Cancellations & No-Shows:
- Cancelling classes within 1 hour of the start time = late cancellation
- Not showing up = no-show
Effects:
- Class Packs: Forfeit the class credit
- Unlimited Memberships: Receive a strike; after 2 strikes within a month, booking access is paused for 2 days
- Single Drop-Ins: Payment is non-refundable
Waitlists:
If you are added to a class from the waitlist, the same policy applies.
We kindly ask you to respect this policy so we can keep spaces available and fair for everyone in our community.
Private Class Cancellation:
We understand that plans can change. To respect the teachers’ schedule and other students, please note private class cancellations must be made at least 12 hours in advance.
Late cancellations or no-shows will result in forfeiture of your private class. All private classes are non-refundable.
Thank you for your understanding and for helping us keep our private classes available to all students.
MOBILE PHONE POLICY
Mobile phones are not permitted inside the practice room. Lockers are provided outside the room for personal belongings, including phones. This policy supports the concentration required for practice and protects the shared focus of the room. Photography and video by students is not permitted during class.
PHOTOGRAPHY AND VIDEO
Sometimes we may take pictures or video recordings during classes. One Yoga may use these for marketing purposes. If you do not want to be included in these pictures or videos, please let us know and we will make sure we are not using any pictures or videos of you.
PARTICIPANT ACKNOWLEDGMENT & LIABILITY WAIVER
You acknowledge that participating in yoga classes, workshops, and events at One Yoga involves physical activity that carries a risk of injury. You confirm that you have no medical conditions, injuries, or disabilities that would prevent your safe participation. It is your responsibility to consult a healthcare professional if you have any concerns.
You voluntarily assume all risks associated with participating in yoga classes, workshops, and events. You release and hold harmless One Yoga, its instructors, employees, and agents from any liability for injuries, damages, or losses that may occur during your participation.
You consent to the use of photographs, videos, or other media taken during classes or events for promotional purposes by One Yoga. If you do not want to be included in these pictures or videos, you must let us know, and we will make sure not to use any images or recordings of you.
You acknowledge and agree to the studio’s refund and cancellation policies: all classes, packages, and memberships are non-refundable, and late cancellations, missed classes, expired packages, or early terminations will not be credited or refunded.
By booking our classes and using our services, you confirm that you have read, understood, and agreed to this Waiver & Release.